Customer service We are here for you competently, personally and reliably!
For us, good service means offering you the support you need right now! Our comprehensive package of services ensures fast solutions for every challenge anywhere in the world.
Helpdesk Your direct line to Schenck customer support - global, digital and efficient.
Global service network
Experienced service experts
Quick support
Production reliability through fast support
With our Service+ app, you have direct contact with our customer support team at all times.
The modern, web-based ticket system simplifies collaboration and provides a transparent overview of open inquiries and their processing status. This allows errors to be identified as quickly as possible and enables rapid support in the event of machine failures or questions about balancing.
Benefits of the Service+ app
Quick registration
Simple creation of service tickets
Short response times
Dynamic cooperation with our experts
Chat function
Upload images / videos / files
All information in one ticket
Overview of all Schenck machines
Suitable for all Schenck machines
Spare parts and repair Minimised downtimes thanks to fast spare parts supply and repairs.
Competent advice
Highest availability of spare parts
Highest quality standards
Fast spare parts supply for maximum availability
Spare parts - immediately and everywhere
Thanks to our global stockholding, we have the most important spare and wear parts available for you at short notice. And if something is missing, our spare parts service will do everything it can to support you as quickly as possible. Our experienced service team will also be happy to install the spare parts on your premises.
Customized advice & spare parts packages
We are also happy to advise you individually based on your spare parts requirements and create a customized spare parts package for your own stock for maximum reliability in production.
Our spare parts service
Original spare parts with manufacturer quality
Global stockholding
Service technicians worldwide
On-site installation
Customised spare parts packages
Schenck rental equipment
Repair center We give defective components a second chance - quickly, reliably and professionally.
Competent advice
Quick repair
Cost-efficient alternative
So uncomplicated -
send in & get back repaired
Repair is worthwhile, because in many cases it is possible to repair defective parts instead of replacing them completely. We guarantee repaired parts have the same quality standard as the new part - this is easy on your budget and often gets your machine up and running again more quickly.
We are happy to provide you with a loaner unit to bridge the repair period.
Schenck repair center
Turning old into new
Modern diagnostic methods
Trained specialist staff
Tested functionality
Please use our repair/returns form for advance notification. You will find this at the end of this paragraph under ‘Download’.
Download
Rental equipment Minimize downtime with the Schenck rental service.
Rental equipment for the complete balancing process
With the Schenck rental service, you can safely minimize unexpected downtime. Our comprehensive range includes measuring modules (MMD3), CAB plug-in units and rental scales and is specially designed to guarantee your production reliability.
In the event of production bottlenecks, we are also happy to support you with our extensive balancing service (contract balancing).
Any Questions?
We'll gladly help you!
