What we understand by customer service

Generally, many aspects need to be considered when choosing a new balancing machine or a new diagnostic system. A factor which often gets overlooked is that where quality-relevant operations such as balancing and diagnostics are concerned, the reduction of downtimes takes on special significance. For us, customer service is therefore more than just repairing a machine and eliminating faults.

For us, customer service means being available at all times, at locations throughout the world. More than 200 members of our staff all over the world are deployed to provide expert service. A close-knit service network ensures that technical support and advice are available to you wherever you are This helps to avoid down times and ensures that problems are eliminated quickly if they do occur.

Schenck offer a comprehensive range of services which can be tailored to your requirements, extending from commissioning, consultation and training services to repair and spare parts services and preventive maintenance. Our main objective being to maximize machine availability at reasonable cost. We are aware that high availability is a critical factor when it comes to ensuring the high quality and reliability your customers expect from you.