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Services
Customer:
Name*:
Location*:
Country*:

Technical Contact:
Name*:
Phone*:
E-Mail:

Technical data:
Please enter a valid Schenck serial no.*:
  
    3 Letters     4 Numbers

(Please click on the image on the left side, if you don't know where to find the serial no.)
Fault description:

Service contract:
A valid service contract with Schenck RoTec exists for this machine
 Yes     No

Former information to current problem:
Is Schenck already informed
 Yes      No     Contact at Schenck  

Manual:
For a successful support please hold the manual ready

* required field

Helpdesk International

Our responsive customer service will help you as speedily as possible, to enable you to resume production without major downtimes.

Beyond putting your machine back into operation, we are also at your disposal to support you with any other balancing problems which might arise.

Here you have the possibility to take a first level support. In case of time-consuming issues we charge EUR 75,-- per 30 minutes unit for our investigation and technical support.

Helpdesk-Availability
Monday 1 a.m. - Saturday 1 a.m. (24h), Saturday 8 a.m. – 2 p.m.

The mentioned times according as CET (UTC+1, March-October UTC+2) The current time is:
Mon, 2010-03-15 - 04:36 AM

Use the advantage of a service contract ! For our contractual partners the hotline is- besides other benefits- free of charge. Please call us if you are interested.